At Smart AutoCare we provide the full spectrum of administrative services. Our focus is providing innovative solutions to the service needs of all our clients, be they contract holders, dealers or agents. Whatever your needs, Smart Auto Care can provide the tools and flexibility to deliver competitive advantages in today's dynamic administrative environment.
Frequently Asked Questions
Our administrative office hours are Monday through Friday 7:30 AM to 4:00 PM CST
Our mechanical claims department is open Monday through Friday 7:30 AM to 7:00 PM CST, and Saturday 7:30 AM to 1:00 PM CST.
Our wear & tear claims department is open Monday through Friday 7:30 AM to 5:00 PM CST, and Saturday 7:30 AM to 1:00 PM CST.
If you have an emergency or need to contact us after hours, please refer to the emergency repair guidelines found in your contract.
Yes we do! Once you are an official member of the Smart AutoCare dealer family, you will be contacted by one of our eContracting Coordinators, to set up a webinar training session and set up the dealer logon accounts. Having access to Profit Track, will allow you to write, rate, and cancel contracts via the internet. Our eContracting Coordinators, are dedicated to training and assisting with all online remittance needs. Feel free to contact them at 800.242.7316 extension 348.
Each of our VSC contracts is transferable to a new owner when the vehicle is sold. There is a transfer fee that is due, along with documenation showing the sale of the vehicle. Please refer to the contract in question for specific transfer process procedures.
Please see your vehicle service contract for specific cancellation details. In the unfortunate event that the customer needs to cancel their contract, all your Selling Dealer will need is a copy of the service contract, a brief letter signed by the contract holder requesting cancellation or a cancellation form and an Affidavit indicating the true odometer (mileage) reading on the date of request.