At Smart AutoCare we provide the full spectrum of administrative services. Our focus is providing innovative solutions to the service needs of all our clients, be they contract holders, dealers or agents. Whatever your needs, Smart AutoCare can provide the tools and flexibility to deliver competitive advantages in today's dynamic administrative environment.
Frequently Asked Questions
Our administrative office hours are Monday through Friday 7:30 AM to 4:00 PM CST
Our mechanical claims department is open Monday through Friday 7:30 AM to 7:00 PM CST, and Saturday 7:30 AM to 1:00 PM CST.
Our wear & tear claims department is open Monday through Friday 7:30 AM to 5:00 PM CST, and Saturday 7:30 AM to 1:00 PM CST.
If you have an emergency or need to contact us after hours, please refer to the emergency repair guidelines found in your contract.
Yes we do! Once you are an official member of the Smart AutoCare agent family, you will be contacted by one of our eContracting Coordinators, to set up a webinar training session and set up your agent access accounts. Having access to Profit Track as an agent, will allow you to track all of your dealers and their contract. You are able to run their contract reports, view all unpaid contracts, loss ratios, etc. Our eContracting Coordinators, are dedicated to training and assisting with all online remittance needs. Feel free to contact them at 800.242.7316 extension 348.
Each of our VSC contracts is transferable to a new owner when your vehicle is sold. There is a transfer fee that is due, along with documentation showing the sale of the vehicle. Please refer to the contract in question for specific transfer process procedures.
Please see your vehicle service contract for specific cancellation details. In the unfortunate event that the customer needs to cancel their contract, all your Selling Dealer will need is a copy of the service contract, a brief letter signed by the contract holder requesting cancellation or a cancellation form and an Affidavit indicating the true odometer (mileage) reading on the date of request.
Once you have signed on as an authorized agent, you will be assigned an account manager. This account manager will discuss all plan options and decide what products you would like to offer your prospective dealers. We will obtain your branding logo, and then mail out your Agent Survival Kit, full of all the marketing materials you could need to hook your dealers! Your account mananger will also get your information out to our eContracting Coordinators, so that we can get you set up in Profit Track as wellm so you can start selling!