Every day, thousands of people just like you trust Smart AutoCare for their critical auto repairs.
Over the life of your vehicle, you’re three times more likely to use a service contract than have major claims for medical, dental or car insurance. That’s why we offer a variety of terms to cover new, used, and certified vehicles up to 10 years or 100,000 miles. Knowing you won’t be hit with the full cost of repairs will give you added confidence in your vehicle ownership.
Our service contracts are accepted from coast to coast. In almost all cases, you can pick the repair shop of your choice.
Frequently Asked Questions
Our administrative office hours are Monday through Friday 7:30 AM to 4:00 PM CST
Our mechanical claims department is open Monday through Friday 7:30 AM to 7:00 PM CST, and Saturday 7:30 AM to 1:00 PM CST.
Our wear & tear claims department is open Monday through Friday 7:30 AM to 5:00 PM CST, and Saturday 7:30 AM to 1:00 PM CST.
If you have an emergency or need to contact us after hours, please refer to the emergency repair guidelines found in your contract.
When you have a problem with your vehicle, contact us first so we can gather necessary information that will make the claims process go more smoothly. Also, if you believe you have a serious problem stop driving the vehicle in order to prevent further damage. If the vehicle is damaged from continuous operation, the resulting repairs will not be covered. Refer to your contract or the claims section for more details. You may also submit a claim inquiry, located in the Claims section, so that one of our adjusters can contact you as soon as possible to start the claims process.
Each of our contracts are transferable to a new owner when your vehicle is sold. There is a transfer fee that is due, along with documentation showing the sale of the vehicle. Please refer to the contract in question for specific transfer process procedures.
We would hate to see you go! But if you do, please see your vehicle service contract for specific cancellation details. In the unfortunate event that you need to cancel your contract, all your Selling Dealer will need is a copy of the service contract, a brief letter signed by the contract holder requesting cancellation or a cancellation form and an Affidavit indicating the true odometer (mileage) reading on the date of the request.
First and foremost attempt to take your vehicle back to the seller that sold you the contract if they have a repair facility. They are the most qualified to process your claim quickly and effectively. If your selling dealer does not have a repair facility or you are far from their location, you can take it to any licensed repair facility.
To obtain another copy of your contract or any paper work relating to your account, contact the seller that sold you the contract. If the dealer is out of business, or you cannot contact them, you may contact our office directly and we can obtain this for you!