2009 Chrysler 300
Juliana was driving when she heard a loud whining noise coming from the engine compartment of her 2009 Chrysler 300. She noticed the battery warning light on her dash come on and as she pulled over, her vehicle died and would not start. She called the roadside assistance phone # on her service contract and had a tow truck take her vehicle to the nearest repair facility. During diagnosis, a repair technician determined the alternator pulley bearing had seized snapping the drive belt. The alternator would have to be replaced. A claim was called in to our office and a repair request totaling $545.83 was approved within a couple of minutes. Shortly after, Juliana was able to get back to her everyday commute.
2011 Nissan Murano
Russell kept hearing a humming noise coming from the front end of his 2011 Nissan Murano. He decided to take his vehicle back to the Nissan dealership he bought it from to get it inspected. The humming noise was determined to be coming from the front passenger side wheel hub. Necessary repairs totaled $518.46 and Russell’s service contract covered the cost. The claim was authorized and paid in a matter of a couple of hours after being called in.
2009 Nissan Titan
Jason had a list of concerns that he needed to get looked at on his 2009 Nissan Titan. The left rear window would only go up after pushing the switch multiple times; the cruise control would shut off on its own and the cruise control light would flash rapidly; the driver seat would not go forward or backward; the radio would lose sound intermittently; lastly, the front passenger seat heater switch was inoperable. After his local Nissan dealership diagnosed the vehicle, the claim was called into our office. The technician found faults with the left rear window motor, cruise control switch, seat track assembly, radio unit and finally, the front passenger seat heater switch. Jason’s service contract covered all repairs totaling $1911.57
2003 BMW 325i
Once Leslie was limited to one working power window, she drove into a local repair shop to have her vehicle looked at. The repair facility found 3 failed window regulators on her 2003 BMW 325i. The right front window regulator, both rear window regulators and labor to have all 3 installed totaled $905.16. Leslie’s service contract covered the window regulators and repairs were approved when the claim was called in.
2004 Ford Ranger
Mike C. took his 2004 Ford Ranger into a repair facility when he noticed the truck making noise under the hood. The mechanics found that the lower end of the motor was bad. In order to get this vehicle working properly, they would need to replace or rebuild the motor. The total cost of this repair came to $1,500.00, all of which was covered under the contract that he had purchased with his vehicle.
2011 Chevrolet Traverse
After noticing a few spots of oil on his drive way and also hearing a whining noise coming from the engine compartment, Joseph decided to take his 2011 Chevrolet Traverse to his neighboring Chevrolet dealership for a check out. Once the repair facility diagnosed his vehicle, the technicians determined that a leaking power steering rack and pinion was the cause of the spotting and whining noise. The service advisor called in the claim and repairs totaling $963.54 were all covered under the service contract Joseph purchased with his vehicle.
2009 GMC Acadia
While traveling during Thanksgiving break, Nidia’s 2009 GMC Acadia stalled on her half way to her destination. She was forced to have her vehicle towed to the nearest repair shop and stay in a hotel overnight. The next morning her vehicle was diagnosed with a failed fuel pump. Service advisor Ricky called in the breakdown to the claims department. The repairs totaling $840.08 were covered with Nidia’s service contract. Additionally, Nidia will be submitting for reimbursement on covered lodging expenses incurred while her vehicle was repaired.
2006 GMC Yukon Denali
While driving around town, David noticed that the “Check Engine” light in the dash of his 2006 GMC Yukon Denali came on. He said he didn’t notice a lack of performance but immediately decided to drive it to the nearest GM dealership and had it looked at. After diagnosing the vehicle, the service advisor called in the claim to our office. The Evaporative Purge Valve failed and it would cost $270.14 to replace. David’s contract covered such breakdown, therefore after a couple of hours, his vehicle was repaired and back on the road.
2008 GMC Sierra K1500
After noticing his cruise control was inoperable; Benjamin decided it was time for a visit to the shop. He drove his 2008 GMC Sierra K1500 to the local GMC Dealership. Benjamin had also noticed a noise while braking. Upon diagnosis, the service advisor called in the claim for a stop light switch and a right front hub bearing assembly. During a routine multi-point inspection, the technician also found leaking outer CV boots on both sides of the front axle. Repairs totaled $1,318.18, less the $100.00 deductible. The service contract Benjamin purchased covered these breakdowns and claim was authorized that same day.
2008 Ford F250 Super Duty
David D. took his 2008 Ford F250 Super Duty into a repair facility when he noticed a vibration and a pulsation in his vehicle. The mechanics found that the track bar, left upper and lower ball joints had failed. They also found that both of the rear calipers and the right front caliper had seized. In order to get this vehicle running properly, they would need to replace the track bar and adapting ball joint, ball joints, and the calipers. The total cost of this repair came to $837.34, all of which was covered under the contract that he had purchased with his vehicle.
2006 BMW 325i
Travell was preparing to take a road trip for Thanksgiving and when trying to get on the road early in the morning, his 2006 BMW 325i would not start. Travell called the roadside service phone number on his service contract and arranged to have his vehicle towed to the nearest BMW dealership. Once the vehicle was towed, it was then diagnosed with a faulty starter. Service Advisor Darrell called in the claim and the repair, totaling $790.06, was approved. Travell’s vehicle was repaired that same day to help him get going in time for the holiday.
2008 Nissan Quest
It wasn’t such a great start to a Friday when Marie jumped into her 2008 Nissan Quest only to find out that it was completely dead. Marie had it towed to the nearest Firestone. Upon diagnosis, the technician discovered the alternator was no longer charging, therefore draining the battery to a big whopping 0 volts. While at the repair facility, Marie took advantage of the trip and mentioned to the service advisor that her ac/heater did not work. After looking over the HVAC system, the technician found a faulty blower motor. The repairs totaled $1,424.28 and because Marie’s service contract covered these breakdowns, her vehicle was back on the road in time for the weekend.
2005 Cadillac Deville DTS
Richard O. took his 2005 Cadillac Deville DTS into a repair facility when he noticed a clunk when putting his vehicle into gear. He also noticed a coolant leak. The mechanics found that the front engine mount and the right front hub had failed, the crossover outlet pipes were leaking, and there were loose bolts. In order to get this vehicle running properly, they would need to replace the engine mount, crossover pipe and right front hub. The total cost of this repair came to $1,084.68, all of which was covered under his vehicle service contract that he had purchased with his vehicle.
2009 Mini Cooper
Cherelynn M. took her 2009 Mini Cooper into a service center when the oil was leaking and the heater would not work. The mechanics found that the coolant was empty because the water pump had been leaking. They also found that the oil pan gasket, valve cover gaskets, and right front axle seal had all been leaking as well. In order to get this vehicle running properly, they would need to replace the water pump, oil pan gasket, valve cover gasket, and the right front axle seal. The total cost of this repair came to $1,238.18, all of which was covered under the contract that she had purchased with her vehicle.